How will I know that my order is complete and how can I access it?
Once your order is complete, your dedicated project manager will notify you instantly through an email with the finished project as an attachment. If the file is too large to be emailed, we will send it back to you via the original platform you sent the source file from. If there is a specific platform or integration you would like us to use or a destination you would want the file to be sent to, please let us know in advance.
Our project managers are keen to ensure that projects are completed within the shortest possible time span and translated content is delivered to you without delay.
Who provides assistance when I encounter an issue with my order?
Regardless of how you place your order, we will assign a dedicated project manager who will handle operations for your project and address any questions or concerns you may have. You may also write to us at email@example.com or schedule a ...
Where can I enter a special request when placing an order?
During the process of filling the 'Get a Free Quote' form, you will come across an option allowing you to enter a special request. Please specify your request there or write to us directly at firstname.lastname@example.org We try our best to ...
Will subtitles meet the requirements set forth by various video streaming platforms?
Yes, our subtitles live up to the acceptability standards set by Apple, Amazon, Netflix, Hulu, and other online video streaming platforms. Please let us know which platform you will be using the subtitles on so that we can send them to you in the ...
Will Translate By Humans accept a vocabulary list (glossary) for my subtitles?
Yes, you can upload your glossary on get a quote page or schedule a call for a more detailed understanding of how we utilise glossaries.may email us a vocabulary list known as a glossary of terms, and our experts will follow your guidelines while ...
Can I cancel my order?
We extend all possible conveniences to our esteemed customers to make their engagement with us fruitful. However, if you are unhappy with our services or have changed your mind, we would be able to process a cancellation request for projects on which ...