Is it possible to assign a dedicated project manager for my order/project?
Yes, we always assign a dedicated project manager to assist with your project at no extra cost. The project manager will be your single point of contact and will oversee the operations of all your projects.
We assign dedicated project managers to all orders regardless of the service type, i.e. translation, interpretation, transcription, voice-overs or subtitling.
Who provides assistance when I encounter an issue with my order?
Regardless of how you place your order, we will assign a dedicated project manager who will handle operations for your project and address any questions or concerns you may have. You may also write to us at email@example.com or schedule a ...
How will I know that my order is complete and how can I access it?
Once your order is complete, your dedicated project manager will notify you instantly through an email with the finished project as an attachment. If the file is too large to be emailed, we will send it back to you via the original platform you sent ...
How do I submit my project to Translate By Humans?
To submit a language service request through our website, please fill this form with your project details and our team will get back to you with a price quote. This quote is completely free - we won’t charge you for it. A dedicated project manager ...
Can I cancel my order?
We extend all possible conveniences to our esteemed customers to make their engagement with us fruitful. However, if you are unhappy with our services or have changed your mind, we would be able to process a cancellation request for projects on which ...
Is it possible for me to work with the same linguists/resources that I've worked with before?
Yes, absolutely. If you are ordering language services through one of our integrations, please email us your request at firstname.lastname@example.org You can also get in touch with your dedicated project manager and let them know about your ...