How do I get assistance when I encounter an issue? - Support

Who provides assistance when I encounter an issue with my order?

Regardless of how you place your order, we will assign a dedicated project manager who will handle operations for your project and address any questions or concerns you may have.

You may also write to us at or schedule a call to discuss any/all issues with your project manager. 
    • Related Articles

    • Can I cancel my order?

      We extend all possible conveniences to our esteemed customers to make their engagement with us fruitful. However, if you are unhappy with our services or have changed your mind, we would be able to process a cancellation request for projects on which ...
    • Where can I enter a special request when placing an order?

      During the process of filling the 'Get a Free Quote' form, you will come across an option allowing you to enter a special request. Please specify your request there or write to us directly at We try our best to ...
    • How will I know that my order is complete and how can I access it?

      Once your order is complete, your dedicated project manager will notify you instantly through an email with the finished project as an attachment. If the file is too large to be emailed, we will send it back to you via the original platform you sent ...
    • Is it possible to assign a dedicated project manager for my order/project?

      Yes, we always assign a dedicated project manager to assist with your project at no extra cost. The project manager will be your single point of contact and will oversee the operations of all your projects. We assign dedicated project managers to all ...
    • Are there any extra charges for hiring Translate By Humans through Amazon?

      We do not charge extra for you to use our services through Amazon. Our charges are the same regardless of which platform or integration you place your order through.